Privacy Policy

1. Information We Collect

1.1 Information You Provide

We may collect the information you voluntarily submit, including:

• Your name, email address, phone number, and shipping address

• Payment information necessary to process your order

• Messages sent to our customer support team

• Account registration details, if applicable

1.2 Information Collected Automatically

When you browse the Site, we automatically collect certain technical data such as:

• IP address, browser type, device information

• Pages viewed, time spent on the Site, and referring URLs

• Cookies and similar tracking technologies that help us improve performance and personalize content

1.3 Order and Transaction Data

To process and fulfill your purchase, we collect information related to:

• Products purchased

• Order status and delivery details

• Billing and transaction records

2. How We Use Your Information

We use your information for the following purposes:

• To process and ship your orders

• To communicate with you regarding your purchase, support requests, and account updates

• To prevent fraud, secure our Site, and verify account activity

• To improve website functionality, enhance user experience, and develop new features

• To send marketing updates and promotions, only if you have opted in

3. Sharing Your Information

We do not sell your personal information. We may share data only in the following circumstances:

• With trusted service providers such as payment processors, logistics partners, and IT support

• With legal authorities if required to comply with laws, enforce our policies, or protect the rights and safety of users

• With marketing or analytics partners to help us understand customer behavior, without revealing personally identifiable details

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Keep your shopping cart active

• Store your preferences

• Analyze website traffic

• Enhance your browsing experience

You may disable cookies through your browser settings, but some features of the Site may not function properly as a result.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders

• Comply with legal or tax obligations

• Resolve disputes or enforce agreements

You may request deletion of your information at any time unless we are legally required to retain certain data.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or alteration. Although no online system is completely secure, we make every effort to safeguard your data.

7. Your Rights

Depending on your region, you may have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete data

• Request deletion of your information

• Opt out of marketing communications

• Withdraw consent where applicable

To submit a request, please contact us at Cocoaskyedesigns@gmail.com

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. International Data Transfers

Because we operate globally, your information may be processed in countries outside your place of residence. By using the Site, you consent to such transfers, which are carried out in accordance with applicable laws and industry safeguards.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page, and your continued use of the Site constitutes acceptance of the updated terms. We recommend reviewing this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at Cocoaskyedesigns@gmail.com. We are happy to assist you.